Whether you have decided to switch to a new BPO (Business Process Outsourcing) vendor or you have decided that you are ready to outsource a BPO vendor, the most challenging decision bottles down to selecting the right provider.  

Yes, outsourcing could be a game-changer for your business, but some that are new to outsourcing overshoots the mark that can break their business.  

Take note that not all BPOs (Business Process Outsourcing) are created equally, and there are factors you need to consider when picking the right one for your business. Here are some tips on choosing the right vendor and harnessing long-lasting relationships with your outsourced partner.  

1. Define what you need and want to achieve.  

Identifying your desired end-result is more than identifying the tasks to be outsourced. It would help if you clearly defined the scope and your intended outcome. Most businesses focus only on the benefits of outsourcing—such as saving time, increasing efficiency, lowering costs, and more. They often forget the real objectives of why they considered outsourcing.  

2. Look at their experience.  

Once you have identified your objectives as to why you are outsourcing, investigate the vendor’s delivery success. Delivery success may include the number of successful projects, types of clients, employee qualifications, and more. You may also seek client references and speak with them to better grasp the vendor’s ability to perform such services. That way, you know whether there is a fit or not between your requirement and their expertise.  

3. Ask about their communication process.  

Achieving efficient collaboration should be one of your objectives before picking out a BPO partner. You need to understand your partner’s communication practices and processes to ensure that there is no flaw once you get the ball rolling. Here are some critical questions to ask your future BPO vendor: 

• What is their process or way to communicate?  
• Is the team using standard communication channels like chat, e-mail, phone, etc.?  
•  Do you speak a common language (usually English)?  
• Will there be a single point of contact?  
• What is the response time to concerns?  

• Do they operate in the same time zone as you?  
• If they do not, what is the degree of overlap in your and their working hours?  

These communication questions are essential because some vendors are open 24 hours while others follow a regular 9-5 schedule. It is highly recommended that you go with a BPO vendor with a similar working as you for a more smooth and convenient communication.  
 

4. Ask about their technology.  

With everything going digital, technology plays a significant role in outsourcing. This is the lifeblood of the BPO vendor and your company, especially in communication and work management. Thus, you must choose an outsourcing vendor updated with the latest technology to help address your needs quickly and effectively. It would be best if you asked questions about their software and hardware, devices available, operating systems, bandwidth speed, and more. Assessing these will help identify the turnaround time of tasks and deliverables.  

5. Learn about their employee turnover rate  

Be cautious of vendors that have a high turnover rate. Remember that the way a company treats its workers may also reflect how it deals with clients. A high turnover rate can disrupt your efficiency and productivity since there is a possibility that you will be dealing with more adjustments and training.  

Large outsourcing companies are likely to meet all the above criteria. So, if you are a large firm looking to outsource, going for a large vendor might do the job.  

But if you are a small organization merely looking to control costs and increase productivity, then smaller BPO companies may fit the bill.  

Hiring a BPO has its fair share of benefits and risks. All these factors may not apply to all types of outsourcing vendors, but most of these will help you zero-in on the right partner. If you do your research and pick one out carefully, you will eventually find the perfect partner to propel your business forward. If you want to explore your options at vTeam Philippines, contact us for more information. 

Administrative functions are the backbone of every business organization. These functions create a link between the organization’s cross-functional departments and ensure a smooth track of information from one event to another, making effective administration an asset to an organization. 

How businesses deal with administrative tasks 

When it comes to administrative functions, it’s not a one size fits all—duties vary depending on the company. But the primary purpose of these tasks is to enhance workplace efficiency and productivity. 

Running an organization without proper administration can be challenging. It is the administrator’s job to enforce rules & regulations across all the departments making sure that all is sound. 

What are administrative tasks? 

Administrative functions can vary from maintaining records, bookkeeping, research, and more—these tasks are what we find mundane and often time-consuming. These tasks are usually standardized and exhaust a lot of freedom, depending on the organization’s priorities. Here are some of the typical responsibilities of administrative functions: 

• Organizing employee paperwork—from job applications, employment contracts, and more. 
• Scheduling meetings and answering calls. 

• Maintaining digital records—keeping all departments organized easily retrievable. 
• Managing spreadsheets for budgets—from submitting requests, invoices to handling employee expense requests. 
• Booking travel for executives and employees. 
• Coordinating internal events, such as holiday parties. 

These functions might seem too easy to do, but it is an integral part of your success. It would be best if you had quality administration to ensure the smooth running of your business. 

What is a quality administration? 

Quality administration is the ability: 

• To enhance your organization’s ability to manage and organize tasks effectively and professionally 
• To develop appropriate management procedures and strategy 

Today, many business owners are no longer constrained with integrating the admin department internally since they discovered another tactic of getting the job done faster, better, and with less cost. That is by outsourcing administrative tasks. 
 

Outsourcing Administrative Functions 

Outsourced administration services have paved the way for small- to medium-sized firms to streamline their business operations—doing less non-core business functions and more core business functions. 

According to a Pew Research Center research, 72 percent of US citizens have used a shared or online service, and 4 percent hired someone to do an errand or task. 

Business owners have various options today when getting things done—they outsource the right people to help them in their business operations. Depending on their needs, they usually hire an assistant who can be on-site or on-demand virtual services. 

By doing so, businesses save time and money that helps them achieve their goal quicker. Another reason for outsourcing is flexibility. With much more flexibility, you can prioritize more important tasks that matter in your operations. Additionally, it helps: 

• Boost productivity 
• Increased efficiencies 
• Reduce business expenses 
• Free up office space 
   

As a business owner, you wear many hats and have more important business tasks on your plate, pushing your company forward. So why not let someone else handle these administrative tasks. vTeam Philippines is a premium outsourcing service committed to making you feel on track each step of the way in your outsourcing vision. 
 

Whether it’s administrative, IT, Finance related, our team is always here to take the time to discuss your needs that will help you assess how outsourcing can become a bridge for you to take your business to the next level if you want to learn more, contact us for more information. 

If you’re a thriving company and your goal is to scale your business at greater heights, hiring more people is first order of business. But hiring more people means time and expense in finding the perfect candidate. What if you do not have the capabilities and time to get it done? Have you considered other options? Have you ever considered outsourcing rather than hiring a full-time in-house employee?  

More than one-third of small businesses are currently outsourcing a fraction of their business processes—accounting, administrative work, marketing, and information technology. They rely on outsourcing these functions to increase efficiency and productivity in the organization.  

Let’s start off with the basics. What is outsourcing? Why should you consider outsourcing some of your business processes?  

What is Outsourcing?  

Outsourcing is (also known as Business Process Outsourcing) is the practice of delegating one or more business tasks to an external firm or individual. They are tasked with business activities, allowing your business to gain services and skills that are usually find hard to develop because of financial or workforce restrictions.  

Nowadays, outsourcing is becoming in-demand, especially with startup and small businesses overseas. As companies create more processes that need precise attention to detail, the demand for outsourcing rises. Businesses are choosing to outsource for quality and reliable services that reduce cost and improve productivity. Outsourcing enables companies to achieve more and offload essential tasks and processes to certified professionals without growing their team.  

Why Outsource?  

Outsourcing benefits businesses in a wide variety of ways. Some companies choose to outsource since it can set an alternative to labor migration, allowing them to remain in their home country while contributing their skills abroad.  

It also allows your business to focus on core competencies and, more importantly, cut costs and improve efficiency. As time has gone by over the last decade or so, business owners now realize that there are many reasons that companies—both large and small—outsource various jobs, but the most prominent advantage seems to be the fact that it saves money.  

Is Outsourcing for You?  

Many benefits circle outsourcing such as cost savings, operational efficiency, and flexibility to focus on core business functions. But you must assess and be able to identify your situation should you decide to outsource some business processes. Here’s a quick list of questions that will help you decide whether outsourcing is for you:  

· Are you looking to increase your cost savings effort?  

· Do you have the financial resources to invest in additional infrastructure?  

· Do I need to focus more on my core business?  

· Is my team having a difficult time to handle core business tasks?  

· Do I have the capacity and a plan to manage a small staff?  

· How will outsourcing fit with my long-term goals?  

vTeam Philippines, a premium outsourcing service, is committed to supporting your business towards your outsourced dream team. We’re here to take the recruitment work on your behalf. Contact us to get started.

If you’re a growing company and your focus is on scaling your business to ensure your company’s survival, you’re probably thinking of hiring more people. As your business grows the process and workload also increases. But did you ever consider outsourcing people rather than hiring a full-time employee? Consulting an outsourcing company will give you better access to highly-skilled professionals.

Nowadays, businesses are choosing to outsource for quality and reliable services to reduce cost or headcount with its fast-growing economy. Our highly-skilled workforce produces better results for our global clients by understanding their business and requirements to drive growth and profitability. We are exploring opportunities for continuous developments, and operational innovations to exceed your expectations.

Blackpoint Outsourcing is a premium outsourcing service, and we proudly give you exceptional talent and unprecedented achievement. We maintain our state-of-the-art performance to support small and medium-size companies to leverage their business. We have families serving families. Succeed in your business through outsourcing that provides a quality of services and operations with a full time dedicated remote staff. The possibilities are endless. We are here to help you achieve your goals and realize your coveted success.

We can help you to take good care of your business operation with our skills and experience in different fields.

For the future success of your business contact BlackPoint Outsourcing today at 866.575.9512 or email us at info@blackpoint-it.com.

About a decade ago, the Philippines was the last country you’ll hear the word outsourcing. It was mainly focused on developing the government to improve tourism. But today, the Philippines has become a leader when businesses think of offshore business process outsourcing.  

The offshoring industry in the Philippines has become a destination for many companies—it has been a boon for the Philippines, known to be the largest source of private employment in the country.  

But why is the Philippines a hot spot for business process outsourcing? What does that mean for overseas companies seeking dynamic outsourcing solutions? Below are just a few of the reasons why the Philippines has become an excellent choice for businesses to source talents:  

• Highly skilled and qualified talents  

According to the Business English Index (BEI), the Philippines ranks as the top on the BEI list for two consecutive years with 7.95. A score of 7.95 indicates an equivalency with native English speakers.  

Most Filipinos use English as their second language. This comes from the high educational attainment that most of Filipinos have. It is giving them the capability to be trained to speak with a process easily.  

• Flexibility and culture compatibility  

With the business environment moving fast, the demand for wearing many hats is on top of every company’s checklist. Filipinos are naturally resourceful and resilient. They can quickly adjust to changing shifts and schedules to accommodate clients regardless of where they are located.  

Moreover, the Philippines workforce is geared towards providing 24/7 services—making time zone differences, not an issue.  

• Excellent work ethic  

Not only will you find great talent in the Philippines. You’ll also enjoy nurturing relationships with one of the hospitable folks in the world. You’ll be likely to value their friendly and service-oriented environment more than ever. Moreover, Filipinos are known for being loyal and respectful people. They are likely to develop long-term relationships with their employers when treated well.  

• Cost-efficient labor cost  

Finding cheaper rates somewhere else is easy—especially when you go to developing countries. But the Philippines is still leading the pack. Why? Well, Filipinos strive to produce quality work making the country an appealing destination to outsource and grow an offshore team.  

As a trusted outsourcing business in the Philippines, vTeam embodies the above reasons why you can find great talents overseas. Our highly skilled workforce enables to drive growth and profitability for your organization. If you want to learn more, get in touch with us today, and learn how we can propel you forward.   

The task of hiring new employees is costly and time-consuming process. With staffing company, you could focus on growing the opportunities for your business and more time for productivity. Hiring process can become a real headache, the use of staffing company manages the entire process from beginning to the end with a high-quality candidate taking full responsibility for the process.

Here are the top 4 reasons to use staffing company:

• Best talent

Utilizing staffing company, you are gaining access to top talented candidates.  The quality of talent provided by the staffing company understands each individual role tailored with a various solution to your business needs. Experienced technical talent understands the technology trends aligning with your IT strategy for your company’s success.

• Saves time

You can save time looking for a candidate by partnering with a staffing company. Time is money. Most labor is intensive, handling task over to a staffing company with the right skills and experience. They focus on finding the best talent, you no longer spend time looking for candidates. A candidate search is the most time-consuming piece.

• Cost-saving

A lot of cost is involved in hiring people including the hiring cost, training expenses, advertisements, etc.  With the use of staffing company, you could save money looking for the right candidate for the specific role. The longer the position is unfilled, the more money you lose. Using a staffing company can be cost-effective option for your company.

• Flexible

Hiring, recruiting and screening candidates takes a lot of time. The use of staffing company offers flexible hiring solutions for your company’s needs. With their expansive network of talented professionals, they can exceed your expectations.

For the future success of your business, contact BlackPoint Outsourcing today at 866.575.9512, or email us at info@blackpoint-it.com.

At small and mid-size companies, the hunt for top talents never ends. Employers are more optimistic about hiring. The cost of finding the right talent to hire can be massive. When planning an IT strategy, businesses deal with whether to hire a full time in-house IT staff or choose a third-party partner. IT strategy is important part of the foundation to any business, investing in technical employee for your IT needs for the development of your business. But do you know how much it can cost your company in hiring an internal technical employee?

Let’s determine the average amount spent to hire a new technical employee. The cost of having an internal technical employee depends on the engineer skill set, the cost is associated with base salary, taxes, insurance and benefits. For your IT plans you need the right technology and it includes the cost for hardware (Computers, network gear, firewalls, routers, switches etc.), software (desktop applications, security protections, CRM, etc.) and support. As your company grows you have to plan your budget and you would combine the cost per user. Also, the individual cost for hiring including the recruiting efforts, in-house talent recruiter’s salaries, learning and development of your recruiting team, recruiters time, advertising cost, training. Time is money. With the talent shortage for your technical employee the cost and effort as times goes on. The longer your position is unfilled, the more money you lose. It cost your loss of revenue and productivity. Hiring an internal employee is crucial and expensive process.

The business process outsourcing industry (BPO) or offshoring, is growing and have you ever thought of outsourcing your technical employee to cut cost and lower your expenses? At Blackpoint outsourcing we are gathering the benefits of outsourcing such as providing you the best technical employee, best IT practices, best technologies and equipment. We deliver what we promise. We’re passionate about our profession, our clients, our community and each other. So, you could focus on developing and growing your business.

We can help your business. For the future success of your business, contact BlackPoint Outsourcing today at 866.575.9512, or email us at info@blackpoint-it.com.